Home > Controversy > “Why Origin is Better than Steam” or “Because They Give Free Games!”

“Why Origin is Better than Steam” or “Because They Give Free Games!”

Man, have you heard of this latest EA fiasco? Let’s see if you can point out the number of ways EA screwed the pooch on this one.

1: Origin users, by filling out a survey, were promised a $20 coupon to spend on whatever game of their choosing that cost $19.99 or more.

2: The coupon was open-ended, so you could continue to buy games after its intended one-time use.

3: The coupon was global, so anyone could use it.

4: Then Reddit found out. Let that one sink in for a moment. For those of you that don’t know the Reddit community, the word “wildfire” comes to mind.

5: EA found out, and completely shut down all coupons. Including those that were given to legitimate players with no intention of ripping EA off.

6: Other players, who had filled out the survey legitimately, were stiffed on the coupons.

7: EA then said that they will honor all the “stolen” games over the weekend. Thus implying that people who filled out surveys after the lock-down are not getting coupons, but people who looted the store with their Charlie and the Chocolate Factory Golden Ticket get to keep their purchases of questionable legality.

Kotaku reported some irked customers venting on the forums. Here is one example:

Allow me to put this into perspective for those who don’t seem to get it.

A service was rendered, here. The agreement was that we take a survey and the payment would be $20 off of one game purchase of $19.99 or more, with some restrictions. That was a fair deal, as many people agree.

The code offered was a universal code, one that could be obtained without completing the survey, and used multiple times. This is the fault of EA who obviously does not understand the internet at all.

Upon realizing their mistake, EA immediately broke the code so no one else could abuse it, but they left the survey up. While the survey was still offering the $20 coupon as payment, EA was not. As such, they are now getting free information by offering a bogus payment. This is known as scamming people.

When confronted on this issue, EA has chosen to respond by honoring the purchases of those who abused the system and not the coupons obtained by those wanting to use it properly after the fact. They have rewarded the abusers and punished their customers.

Believe me, for some of these people, it is no idle threat to take this to court. The e-mail clearly states that there is a payment offered for completing the survey, a payment that has yet to be given to those of us completing it on the second day and after. $20 is not the only thing at stake here. That is merely payment for services rendered. There is also the ability to have them pay the court costs and to force them to offer compensation to those who did work for them and have yet to receive their payment.

If a payment is not given in some fashion to the amount of $20 to spend on an item of our choice, then this survey is a scam, something not tolerated by the BBB or the internet at large. EA is in for a world of hurt if it doesn’t get its act together. While I, personally, will not be doing anything, I know how the internet works.

EA will feel the burn on this one.

Oooooh, burn dude. Burn. See why Origin is better (it’s really not)?

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Categories: Controversy
  1. October 15, 2012 at 10:56 pm | #1

    Wow, some customers are incredibly arsey.

    • November 1, 2012 at 8:26 pm | #2

      Agreed! But come on, this was kind of ridiculous!

  2. October 15, 2012 at 11:03 pm | #3

    Not to be Mr. Cynical, but if this was done through Origin then….have fun in arbitration? I agree that EA messed this one up, but its not as though they can magically figure out who was legitimate and who was false after the code was closed off; or instantly swap it out with one-time codes.

  3. xXJayeDuBXx
    October 17, 2012 at 4:06 am | #4

    Personally I don’t have an issue with Origin and I’m probably one of the few that thinks Steam is great for the PC industry, but is not the greatest thing since sliced bread like others believe. However, this is quite the epic screw up on EA’s part even though they are letting those who basically stole games from them keep those games.

    • November 1, 2012 at 8:27 pm | #5

      Origin’s success would be a great thing for video gaming. But that can only happen if they offer a good service. Creating competition for the sake of competition is stupid.

  4. gerry358
    October 19, 2012 at 7:11 pm | #6

    I believe everyone who completed the survey was issued a new code. I got one and it worked fine last night after the first code was pulled.

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